/* R13：樣式僅作用於獨立客服與提醒，不覆寫其他頁面。 */
.support-page{max-width:860px;margin:10px auto 35px}.support-title{display:flex;gap:22px;align-items:center;margin-bottom:25px}.support-title>.icon{width:110px;height:110px;object-fit:contain;flex-shrink:0}.support-title h1{font-family:var(--serif,serif);font-size:32px;margin:8px 0}.support-title p{font-size:13px;color:#9c8188;line-height:1.8;margin:0}.support-room{border:1px solid #efcfd2;border-radius:26px;background:linear-gradient(145deg,#fffaf5,#fff0ef);overflow:hidden;box-shadow:0 18px 50px #dba7a014}.support-room-head{padding:18px 22px;border-bottom:1px solid #f0d9d8;display:flex;gap:10px;align-items:center;justify-content:space-between}.support-room-head small{font-size:11px;color:#a2838a}.support-live{font-size:13px;font-weight:600}.support-live i{display:inline-block;width:7px;height:7px;background:#56b58d;border-radius:50%;margin-right:8px}.support-messages{height:clamp(250px,43dvh,500px);overflow-y:auto;overscroll-behavior:contain;display:flex;flex-direction:column;gap:14px;padding:22px}.support-bubble{align-self:flex-start;max-width:85%;padding:13px 16px;border-radius:18px 18px 18px 4px;background:#fff;border:1px solid #f0ded9;font-size:14px;line-height:1.65;overflow-wrap:anywhere}.support-bubble.mine{align-self:flex-end;border-radius:18px 18px 4px 18px;background:linear-gradient(140deg,#f6d8d2,#f1cedb);border-color:#edc9ce}.support-bubble>div{white-space:pre-wrap}.support-bubble small{display:block;font-size:10px;color:#9d7a85;margin-top:7px}.support-empty{margin:auto;text-align:center;color:#ad8d94;font-size:14px;line-height:2}.support-compose{padding:18px 22px;border-top:1px solid #edd6d4;background:#ffffff80}.support-compose label{display:block;font-size:12px;margin-bottom:8px}.support-compose textarea{width:100%;border:1px solid #e9cdd1;border-radius:14px;background:#fffdfa;padding:12px 14px;color:#664a56;font:inherit;font-size:16px;resize:vertical;box-sizing:border-box;min-height:76px}.support-compose textarea:focus{outline:2px solid #e8bbc8;outline-offset:2px}.support-compose-foot{display:flex;align-items:center;justify-content:space-between;gap:15px;margin-top:12px}.support-compose-foot span{font-size:11px;line-height:1.6;color:#a18189}.support-compose-foot .btn{white-space:nowrap;min-width:115px;padding:12px 20px}.support-older{display:block;margin:14px auto 0;border:0;background:transparent;color:#b26880;font-size:12px;cursor:pointer}.support-older[hidden]{display:none}.support-off{padding:40px 25px;border:1px solid #ecd3d4;background:#fff8f5;border-radius:24px;text-align:center}.support-off h2{font-size:20px;margin-bottom:24px}.support-unread{position:fixed;right:18px;bottom:calc(95px + env(safe-area-inset-bottom));z-index:140;padding:12px 18px;border:1px solid #eabac6;border-radius:999px;box-shadow:0 8px 24px #af62792e;background:linear-gradient(135deg,#fff3ec,#f4d9e3);color:#9c536a;font-size:12px;font-weight:600;cursor:pointer}@media(max-width:600px){.support-title{gap:12px}.support-title>.icon{width:78px;height:78px}.support-title h1{font-size:27px}.support-title p{font-size:12px}.support-room-head,.support-compose{padding:15px}.support-messages{padding:15px}.support-compose-foot{align-items:flex-end}.support-page{margin-top:0}.support-bubble{max-width:90%}}

/* R13.1：只重新安排客服聊天區與輸入區，原有頂部圖標、標題及文案樣式保留。 */
.support-member.member{position:fixed;inset:auto 0;top:var(--support-top,0px);height:var(--support-height,100dvh);min-height:0;padding:18px 0 max(14px,env(safe-area-inset-bottom));overflow:hidden;box-sizing:border-box}
.support-member>.wrap{height:100%;min-height:0;display:flex;flex-direction:column}
.support-member .secondary-backbar{flex-shrink:0;margin-bottom:12px}
.support-member .support-page{display:flex;flex-direction:column;flex:1;min-height:0;width:100%;margin:0 auto}
.support-member .support-title{flex-shrink:0}
.support-member .support-room{display:flex;flex-direction:column;flex:1;min-height:0;box-shadow:0 12px 35px #dba7a014}
.support-member .support-room-head{flex-shrink:0;padding:13px 18px;background:#fffdf9c9}
.support-member .support-messages{flex:1;min-height:0;height:auto;padding:18px;scrollbar-width:thin;background:linear-gradient(180deg,#fffcf8aa,#fff2f080)}
.support-member .support-older{flex-shrink:0;margin:8px auto;font-size:11px}
.support-member .support-compose{flex-shrink:0;display:grid;grid-template-columns:minmax(0,1fr) auto;gap:7px 10px;padding:12px 16px;background:#fffcf9}
.support-member .support-compose>label{grid-column:1/-1;font-size:11px;margin:0}
.support-member .support-compose textarea{grid-column:1;grid-row:2;height:62px;min-height:46px;max-height:85px;resize:none;border-radius:16px;padding:10px 12px;font-size:16px;line-height:1.35;background:white}
.support-member .support-compose-foot{display:contents}
.support-member .support-compose-foot .btn{grid-column:2;grid-row:2;align-self:end;min-width:90px;padding:12px 16px;margin:0;font-size:12px}
.support-member #supportSendStatus{grid-column:1/-1;grid-row:3;font-size:10px;line-height:1.5}
.support-member .support-bubble{padding:11px 14px;box-shadow:0 3px 10px #ba8e8810}
.support-member.support-keyboard .support-title p,.support-member.support-keyboard .support-title .eyebrow{display:none}
.support-member.support-keyboard .support-title{margin-bottom:10px}
.support-member.support-keyboard .support-title>.icon{width:44px;height:44px}
.support-member.support-keyboard .support-title h1{font-size:23px;margin:0}
.support-member.support-keyboard .support-room-head{padding:8px 12px}
.support-member.support-keyboard .support-compose>label,.support-member.support-keyboard #supportSendStatus{display:none}
.support-member.support-keyboard .support-compose{padding:9px 12px;gap:0 9px}
.support-member.support-keyboard .support-compose textarea{height:46px}
@media(max-width:600px){.support-member.member{padding-top:14px;padding-bottom:max(10px,env(safe-area-inset-bottom))}.support-member .support-room-head{padding:12px}.support-member .support-messages{padding:13px}.support-member .support-compose{padding:10px 12px}.support-member .support-compose-foot .btn{min-width:76px;padding:12px 13px;font-size:11px}}
/* R14：僅客服附件、工具列及入口訊息提醒。 */
.support-member .support-tools{grid-column:1/-1;grid-row:1;display:flex;align-items:center;gap:7px;min-height:30px}.support-tool{display:inline-flex;gap:5px;align-items:center;border:1px solid #eddbd9;background:#fff7f2;color:#ad7385;border-radius:999px;padding:5px 9px;font-size:11px;cursor:pointer;line-height:1.4}.support-tool svg{height:15px;width:15px}.support-tool.recording{color:#b54d70;background:#fde4e8;animation:support-record-pulse 1s infinite alternate}.support-member .support-input-label{position:absolute;clip:rect(0,0,0,0);width:1px;height:1px;overflow:hidden}.support-member .support-compose textarea{grid-row:3}.support-member .support-compose-foot .btn{grid-row:3}.support-member #supportSendStatus{grid-row:4}.support-member #supportSendStatus:empty{display:none}.support-member #supportAttachment{grid-column:1/-1;grid-row:2;min-width:0}.support-attachment-preview{display:flex;align-items:center;gap:10px;border:1px solid #ecd4dc;border-radius:13px;padding:7px;background:#fff9f4}.support-attachment-preview>img{height:55px;width:70px;object-fit:contain;border-radius:8px}.support-attachment-preview>audio{height:35px;max-width:calc(100% - 60px)}.support-attachment-preview>button{font-size:10px;border:0;background:none;color:#b1677e;margin-left:auto;cursor:pointer}.support-bubble img.support-media,.support-bubble .support-media img{display:block;max-width:100%;max-height:240px;border-radius:12px;object-fit:contain}.support-bubble video.support-media{max-width:100%;max-height:260px;border-radius:12px;display:block}.support-bubble audio.support-media{width:260px;max-width:100%;height:40px}.support-notification{position:fixed;right:18px;bottom:94px;z-index:140;max-width:min(265px,calc(100vw - 36px));display:flex;align-items:flex-end;flex-direction:column;gap:10px}.support-message-peek{width:100%;border:1px solid #e8bdc8;background:linear-gradient(135deg,#fff9ed,#f8e0e8);box-shadow:0 8px 30px #b36b7f21;border-radius:19px 19px 5px 19px;padding:13px 16px;text-align:left;color:#a15a72;cursor:pointer}.support-message-peek b{font-size:12px;display:block}.support-message-peek span{display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden;font-size:12px;color:#9c7c84;line-height:1.7;margin:5px 0;overflow-wrap:anywhere}.support-message-peek small{display:block;text-align:right;font-size:9px;color:#ba8998}.support-inbox-entry{position:relative;display:flex;gap:7px;align-items:center;border:1px solid #ecc7cc;border-radius:999px;background:linear-gradient(130deg,#fff8f0,#f6d8e1);box-shadow:0 6px 20px #c38b9720;padding:5px 15px 5px 5px;color:#ad687b;cursor:pointer;font-size:11px}.support-inbox-entry .icon{width:40px;height:40px;object-fit:contain}.support-entry-count{position:absolute;right:-3px;top:-5px;min-width:19px;height:19px;line-height:19px;border-radius:99px;background:#c06a89;color:#fff;font-size:10px;font-style:normal;text-align:center;padding:0 4px;box-shadow:0 0 0 2px #fff8f3}.floating-support .support-entry-count{right:0;top:0;z-index:3}.support-member.support-keyboard .support-tools{gap:5px;min-height:24px}.support-member.support-keyboard .support-tool{font-size:10px;padding:3px 7px}.support-member.support-keyboard #supportSendStatus:not(:empty){display:block;font-size:10px}@keyframes support-record-pulse{to{box-shadow:0 0 0 3px #e8a4b42e}}@media(prefers-reduced-motion:reduce){.support-tool.recording{animation:none}}
/* 客服工具列的display規則不能覆蓋hidden，避免尚未錄音時顯示取消鍵。 */
.support-member [hidden]{display:none!important}
.support-member .support-tools{flex-wrap:wrap}
/* R15：訊息只顯示右下角時間；工具列統一高度和對齊。 */
.support-member .support-bubble{border-radius:18px 18px 18px 5px;background:linear-gradient(140deg,#fffdf9,#fff6f0);border-color:#eeded7;box-shadow:0 4px 14px #ad7c7710;animation:support-bubble-in .2s ease-out}
.support-member .support-bubble.mine{border-radius:18px 18px 5px 18px;background:linear-gradient(135deg,#f6d9d7,#f0d1de);border-color:#eac4d0}
.support-member .support-bubble small{display:block;text-align:right;margin-top:6px;font-size:9px;line-height:1.3;color:#af8996;font-variant-numeric:tabular-nums;white-space:nowrap}
.support-member .support-tools{align-items:center;gap:8px;row-gap:6px}
.support-member .support-tools .support-tool{display:inline-flex;align-items:center;justify-content:center;gap:5px;min-width:0;height:31px;padding:0 10px;margin:0;line-height:1;font-size:11px;font-weight:400;vertical-align:middle;white-space:nowrap;box-sizing:border-box}
.support-member .support-tools .support-tool svg{display:block;flex:none;width:15px;height:15px;margin:0}
.support-member .support-tools .support-tool span{line-height:1}
@keyframes support-bubble-in{from{opacity:.5;transform:translateY(5px)}to{opacity:1;transform:translateY(0)}}
@media(prefers-reduced-motion:reduce){.support-member .support-bubble{animation:none}}